CANCELLATION ON YOUR PART
Unfortunately cancellations occur. If you cancel a service tailored to you, we reserve the right not to refund you. Similarly, if you only partially use a purchased service (typically when booking multiple tours), you will also be charged for the unused portion of the service.
A service is personalized when it includes changes of any kind with respect to the description that is provided on the pages of this site (standard tour). For example, variations on the length of the tour, route, altitude, rest / refreshment points, time and date, if a specific date has already been programmed for that tour, represent a customization of the service, as it may make it unsuitable for other users.
CANCELLATION ON OUR PART
Mtb Guided Tours will cancel the booked services only if it is forced to do so due to unusual or unpredictable circumstances, such as wars, civil unrest, natural disasters, adverse weather, environmental or road conditions. However, we reserve the right to cancel the services booked in the remote event of force majeure that prevents the provision of the services.
CHANGES BY OUR PART
This type of adventurous activities could be subject to changes in the itinerary and it is a fundamental condition of your participation that you accept this. Mtb Guided Tours and its agents reserve the right to modify tours and itineraries due to adverse weather, environmental or road conditions. To guarantee the safety of customers and staff, all programs can be modified or canceled at any time.
ON-TOUR FLEXIBILITY AND CUSTOMER RESPONSIBILITY
On-tour flexibility. It is a fundamental condition for booking and participation to accept the dangers involved in this type of activity and to accept that, visiting remote and mountain regions, there is an element of on-tour flexibility. The itinerary indicated in this site is only indicative and not a guarantee that a particular route will be followed, or a particular place will be reached.
It is necessary to recognize and accept that, in the event of unforeseen circumstances, delays and modifications may occur, with the resulting inconveniences. You must accept that the presentation provided by this website describes what realistically to expect from your holiday, but that there is flexibility during the tour. By purchasing our service you therefore implicitly accept that you will not be refunded for any unused service (or partially used) due to these possible unforeseen circumstances.
Behavior. You must respect the authority of your tour leaders (guides and staff charged by Mtb Guided Tours). If the tour leaders believe that your behavior presents risks to your safety and that of the group, you may be asked to leave the group and not to participate in the following cycling tours. In this event, even if remote, you will not be entitled to any refund.
Fitness. You must have a level of fitness appropriate to the excursions you want to do. Any information provided by Mtb Guided Tours on issues such as weather, clothing, luggage, travel, accommodation, special equipment etc. is provided in good faith, but without any responsibility from Mtb Guided Tours. If, in the opinion of our guides or staff, your fitness or equipment could compromise your safety or a bike tour, we reserve the right to cancel or terminate your participation. In these circumstances you will not be entitled to a refund, or to any compensation.
Equipment. You are responsible for bringing suitable equipment for mountain biking. Find some details about the appropriate equipment on this page.
Details of the contract. Details of what is included and excluded in your contract with us are shown in the offer description. You should be familiar with these details before booking.
Medical conditions. If you suffer from a medical condition that could affect the enjoyment of your tour on your part and other people, you must notify us before booking.
Independent travel. We are not responsible for your actions and your safety for any independent journey undertaken before, during (if you leave early) or after the mtb tour. All transport is carried out entirely at your own risk. The same applies to any independent agreement that you have to make and that is not part of the service stipulated with Mtb Guided Tours.
Accidents. Mtb Guided Tours assumes no responsibility for accidents or deaths resulting from negligence or imprudence of the participant, acts of third parties or external circumstances, such as weather, environmental conditions, natural events, traffic accidents, wars or other similar causes.
Unforeseeable situations. Mtb Guided Tours will not be responsible for any damage caused by the total or partial cancellation of the stipulated services, if such failure is:
– imputable to anyone other than the direct staff of Mtb Guided Tours;
– unpredictable or unavoidable and attributable to third parties not connected to Mtb Guided Tours;
– the result of unusual or unpredictable circumstances, reasonably beyond the control of Mtb Guided Tours;
– the result of an event that Mtb Guided Tours or any of its agents, even with due diligence, could not foresee.
Mtb Guided Tours can not be held responsible for any mishaps occurring to yourself or to your property and, in particular, for the consequences of flight cancellations, delays, traffic accidents, strikes, illnesses, negligence, bad weather, war, governmental acts, customs or police intervention or other similar events that extend due to force majeure. By booking or purchasing our services, you acknowledge that we have taken all reasonable steps to safeguard any liability in this regard.
Your bike. If you use your bicycle, we strongly recommend that you have it completely overhauled at a reliable bicycle shop before you take part at a tour. Most bicycles now have exclusive and specific components, such as derailleurs, dropouts, etc. We can not therefore guarantee the availability of special spare parts compatible with your bicycle. So travel with your spare parts.
Bike hire. The customer must return the bicycle and all the accessories in the same condition in which they were hired. Otherwise it will be asked to make an immediate payment, sufficient to restore the damaged material to the original conditions.
Mtb Guided Tours is not responsible for any damage or loss resulting from the use of equipment by customers. The customer must indemnify Mtb Guided Tours against any claim arising from the use that he made of the bicycle and any other equipment used during the rental period. In the event that the bicycle and / or accessories are lost or stolen, the customer must indemnify Mtb Guided Tours for the costs of replacing these items. If the equipment is subsequently returned in a satisfactory condition, this money will be reimbursed.
Losses. Mtb Guided Tours assumes no responsibility for the loss of any property owned by the participants. You are solely responsible for your valuables. You should not leave anything of value unattended, as this could lead to the temptation of theft. You are solely responsible for the safety of the bicycle and the equipment you are using, even if hired. Do not leave your bicycle unattended and make sure it is safely stored and locked.
When you purchase or book one of our service, you accept all the conditions shown on this page. When we accept your booking, we are committed to fulfilling our obligations to you, as defined in the information we have provided to you. Both parts of this agreement are subject to, and must be interpreted and enforced according to Spanish law in a Spanish court in Maspalomas (Las Palmas – Spain).